Frequently asked questions

Frequently asked questions are listed below. If you can't find the answer here, please don't hesitate to contact us.

Delivery

Most orders are delivered within 1 to 3 weeks. Larger made-to-order pieces, such as sofas and dining furniture, take longer: the estimated lead time is stated on each product page and can be up to around 50 days. Occasionally supply chain delays extend a small number of orders beyond the stated window, and we will always let you know if that happens.

Orders and delivery

Can I track my order?

Yes. You'll receive a dispatch confirmation email once your order is on its way, including a tracking number. Use this on our tracking page for live delivery updates.

How much is delivery?

UK delivery is £3.99, and free on all orders over £150.

EU delivery is £4.99 for orders up to 5kg and £19.99 for orders up to 18kg, and free on orders over £150 up to 18kg. Delivery to the rest of the world is £24.99 up to 5kg and £49.99 up to 18kg.

Larger furniture, meaning sofas, dining tables and anything over 18kg, is charged separately because it ships by pallet rather than parcel. Your exact cost is always shown at checkout before you pay.

Do you ship internationally?

Yes, we ship worldwide. UK delivery is £3.99, and free on orders over £150. EU delivery is £4.99 for orders up to 5kg and £19.99 for orders up to 18kg, and free on orders over £150 up to 18kg. Delivery to the rest of the world is £24.99 up to 5kg and £49.99 up to 18kg.

Larger furniture is charged separately because it ships by pallet rather than parcel. Some countries attract unavoidable import tariffs and duties, which are outside our control and payable by you on arrival.

What is your order processing timeframe?

We typically process orders within one to three days before dispatch. Made-to-order furniture is built after you order, so the lead time on the product page applies instead.

Will I need to sign for my order?

For smaller UK orders, Royal Mail does not require a signature and may leave your parcel in a safe place. Larger and oversized items are sent on a courier service and will usually need someone present to receive them. Once you have your tracking number, you can update delivery preferences through the carrier's app or website. If you have any trouble with this, contact us.

What if my contact details are incorrect? How do I let you know?

Contact us as soon as you spot the mistake and we'll do our best to update your order before it dispatches.

How do I get further dimensions for a product?

Dimensions are listed on each product page. If you need additional measurements before ordering, contact us and we'll get you what you need.

I have not received an order confirmation email, what can I do?

Confirmation emails can take up to two hours to arrive. Check your junk folder first. If it's still not there, contact us and we'll look into it.

Where do your products come from?

We source from manufacturers and suppliers across Asia, Europe, and the UK. Every piece is chosen for its design and quality, regardless of where it's made.

What do I do if my item arrives damaged?

Contact us within 48 hours of delivery with a photo of the damage and your order number. We'll arrange a replacement or refund depending on stock availability. Items that have been used or assembled after the damage was visible cannot be processed as damaged on arrival.

Can I cancel or amend my order?

Contact us as soon as possible. We process orders quickly and once an order is with the courier we are unable to cancel or amend it.

What is your returns policy?

We are a small business and do not offer change-of-mind returns beyond your statutory rights. Under UK consumer law you have the right to cancel your order within 14 days of receiving it. If you wish to do this, contact us and we will advise on next steps. Items must be unused and in original packaging. Return shipping costs are the responsibility of the buyer.

Trade accounts

If you are sourcing for a project, a practice, or a commercial space, we have a dedicated trade programme with exclusive pricing and no minimum order. More information and the application form are on the trade accounts page.