Frequently asked questions

Frequently asked questions are listed below. If you can't find the answer here, please don't hesitate to contact us.

Delivery

Lead times depend on the piece, and each product page shows its delivery tier. In-stock pieces ship in 2 to 5 working days, standard pieces in 7 to 10 working days, and considered pieces in up to 3 weeks. Made-to-order furniture ships in up to 30 days, and our largest oversized pieces, such as sofas, dining tables and full-length mirrors, in up to 8 weeks. We will always let you know if anything changes.

Orders and delivery

Can I track my order?

Yes. You'll receive a dispatch confirmation email once your order is on its way, including a tracking number. Use this on our tracking page for live delivery updates.

How much is delivery?

UK delivery is free on every order.

Larger furniture ships by pallet rather than parcel. Within the UK it is free; outside the UK it is charged at £99.99 to the EU and £149.99 to the rest of the world.

Do you ship internationally?

Yes, we ship worldwide, and delivery is free on every parcel order wherever you are.

Can I get faster delivery?

Selected pieces offer express air freight at checkout for £100 per piece, which brings delivery down to around 2 to 3 weeks.

What is your order processing timeframe?

We typically process orders within one to three days before dispatch. Made-to-order furniture is built after you order, so the lead time on the product page applies instead.

Will I need to sign for my order?

For smaller UK orders, Royal Mail does not require a signature and may leave your parcel in a safe place. Larger and oversized items are sent on a courier service and will usually need someone present to receive them. Once you have your tracking number, you can update delivery preferences through the carrier's app or website. If you have any trouble with this, contact us.

What if my contact details are incorrect? How do I let you know?

Contact us as soon as you spot the mistake and we'll do our best to update your order before it dispatches.

How do I get further dimensions for a product?

Dimensions are listed on each product page. If you need additional measurements before ordering, contact us and we'll get you what you need.

I have not received an order confirmation email, what can I do?

Confirmation emails can take up to two hours to arrive. Check your junk folder first. If it's still not there, contact us and we'll look into it.

Where do your products come from?

We source from manufacturers and suppliers across Asia, Europe, and the UK. Every piece is chosen for its design and quality, regardless of where it's made.

What do I do if my item arrives damaged?

Contact us as soon as you can, and within 30 days of delivery, with a photo of the damage and your order number. We'll arrange a replacement, refund or store credit. Items that have been used or assembled after the damage was visible cannot be processed as damaged on arrival.

Can I cancel or amend my order?

Contact us as soon as possible. We process orders quickly and once an order is with the courier we are unable to cancel or amend it.

What is your returns policy?

We are a small business and do not offer change-of-mind returns beyond your statutory rights. Under UK consumer law you have the right to cancel your order within 14 days of receiving it. If you wish to do this, contact us and we will advise on next steps. Items must be unused and in original packaging. Return shipping costs are the responsibility of the buyer.

Trade accounts

If you are sourcing for a project, a practice, or a commercial space, we have a dedicated trade programme with exclusive pricing and no minimum order. More information and the application form are on the trade accounts page.