Legal information
This page sets out the legal information about Fjord & Fuji and the policies that govern how we operate. This information is provided in line with the UK Electronic Commerce (EC Directive) Regulations 2002, the Consumer Contracts Regulations 2013, and related consumer protection law.
About the business
Trading name: Fjord & Fuji
Website: fjordandfuji.com
Legal entity: Fjord & Fuji Ltd
Registered address: [your full registered address, including postcode]
Companies House registration number: [your company number]
Contact
Email: contact@fjordandfuji.com
Customer service hours: [e.g. Monday to Friday, 9am to 5pm GMT]
Response time: we aim to respond to all enquiries within two working days.
Our policies
The following policies govern the use of this website and the purchase of products from Fjord & Fuji. By placing an order with us, you agree to the policies below.
Terms of Service: the conditions under which you may use this website and purchase from us.
Privacy Policy: how we collect, use and protect your personal data, in line with the UK GDPR and Data Protection Act 2018.
Returns and Refund Policy: your rights and our process for returns, damages and refunds, including your statutory rights under the Consumer Contracts Regulations 2013.
Delivery Policy: delivery tiers, timings, costs and what to expect for each piece in the catalogue.
Cookie Policy: the cookies and similar technologies we use on this website, and how you can manage them.
Intellectual property
All content on this website, including product photography, written copy, product naming, brand identity, layout and code, is the intellectual property of Fjord & Fuji unless otherwise stated. Content may not be copied, reproduced, redistributed or used commercially without prior written permission. Editorial use with full attribution is generally permitted; please contact us first.
Consumer rights and dispute resolution
If you are a consumer based in the United Kingdom or European Union, your statutory rights under the Consumer Rights Act 2015 or equivalent legislation are not affected by anything in our policies.
If you have a complaint we have been unable to resolve directly, you may refer the matter to the relevant ombudsman or alternative dispute resolution scheme. UK and EU customers may also refer disputes to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Governing law
These policies, the contract of sale between you and Fjord & Fuji, and any dispute arising from your use of this website, are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction in any dispute.
Updates to this notice
We may update this notice and the policies linked above from time to time. The most recent version is always the one displayed on this page. Material changes will be communicated to customers by email where appropriate.
